Emergency Support 
This page is to be used in emergency situations where you require immediate or after-hours support. It is strongly suggested for this to only be used after first trying our regular support line at 416-907-3826 and if applicable our automated password reset tool. We will literally drop everything / wake up / interrupt meetings to respond to these messages, so please make sure they are truly of a urgent nature that you cannot resolve any other way.

If this inquiry is about a password reset issue, you must use the "forgot password" link below the login box or must contact your InfoAnywhere super-user at your organization. This form will send out emergency text messages and emergency phone alerts to the InfoAnywhere support team -- please bear in mind that we are real people who sleep regular hours, so please refrain from using this in the middle of the night unless it is truly an urgent matter. Use of this tool will incur an emergency service charge of $400 in addition to our standard rate if applicable for addressing your issue. Charges will not apply if contact is made to fix a significant and urgent system issue if the problem is determined to be a fault within the InfoAnywhere software and an emergency repair is required.

Your Name:

Your Organization:

Your InfoAnywhere Username:

Your Email:

Your Phone Number (Office or Mobile):

Your Telephone Extension Number:

Detailed explanation of the problem you are having:

By submitting this request, I acknowledge that an emergency service charge of $400 will be charged to my organization, and I have exhausted all free options available: