Bereavement Features

InfoAnywhere manages all your incoming referrals, logically guiding intake staff step-by-step in assessing and admitting clients into the organization.

This is the central hub of the system, it stores essential client information such as names, addresses, phone numbers, details about their loss, etc.

Clients are matched with volunteers, the system manages the volunteer caseload and reports on the number of current clients each volunteer is working with to ensure that any single volunteer is not overloaded. InfoAnywhere will even help you match clients with volunteers using our matching tool which contrasts client needs with volunteer skills and availability.

InfoAnywhere records the number of hours that each staff/volunteer spends with each client.  The system records what service they were providing, how they provided it and when they performed it (per MIS requirements).  InfoAnywhere even prompts coordinators with a list of volunteer names and phone numbers which need to be contacted in order to collect the previous months hours. Volunteers can even enter their own hours!.

Each client is either marked as "referred", "assessed", "active", or "closed".  This helps coordinators to always understand what needs to be done with their clients.  The system uses this information to generate lists showing only the appropriate clients, to create reminders and to group them for reporting purposes.

Provides users with the ability to see plenty of summary and statistical information regarding cases, from the past, or current information.   InfoAnywhere generates detailed and meaningful reports suitable for executive directors, boards, staff, fundraisers, HPCO and government. The reports are always kept up to date and change immediately as soon as the information in the system changes.  For more detail, see our "Management Reports" page.

Due to the fact that InfoAnywhere is a web-based system, stored in our "secure-cloud" infrastructure, it can be safely accessed by any authorized user at any time, from any computer, tablet or mobile phone, anywhere in the world.  This makes it very convenient to work from the office during the day, and home in the evenings without worrying about transporting paperwork.  This is also useful for those unexpected days where weather, illness or family responsibilities prevent staff from making it into the office.

InfoAnywhere features some of the most popular client assessment tools available. Tools that you are probably using already, and scoring by hand are scored and graphed automatically by InfoAnywhere. Self-scoring published tools such as the BRAT, ESAS, or Nu-DESC combine with InfoAnywhere's HPCO, Spiritual, Family, and more to give you the ultimate toolset for high quality and efficient client care.

InfoAnywhere supports the addition of customized assessment forms. Your organization can add forms of any kind to InfoAnywhere. We give you the ability to designate them as either optional or required, as well, they can be triggered for review after a specific time period since last review has passed.

Records client "case note" information, along with who entered it and when. The system upon request can display a chronological listing of case notes which can be searched for keywords.

Our convenient calendar functionality will keep everyone organized. Coordinators can create events or shifts from within InfoAnywhere to generate all sorts of activity calendars. For shifts that have fewer participating volunteers than required, InfoAnywhere gives volunteers the ability to pick up shifts directly online!.

Including information about the volunteers training qualifications, availability to work, and in which capacities they are willing to volunteer.

Volunteers who provide service either direct to clients, or administratively for the organization can be recorded and their time logged.

Stay organized, maintain accountability, and prevent required activities from falling through the cracks. Reminder lists are created automatically for clients in the intake process and at various other points in the service cycle and are shown to the most appropriate staff members.

Send faxes AND SMS text messages directly from InfoAnywhere. Complete text messaging history with clients, volunteers and contacts is stored within InfoAnywhere for confidentiality, and accountability. With this feature, no more confidential text conversations will be stored on staff mobile phones.

Faxes of case notes, prescriptions and physician orders can be easily sent to external organizations without the need to print and use a traditional fax machine. InfoAnywhere also stores digital copies of scanned paper records, signed agreements and forms.

Client information is recalled simply by entering the last name of the client.  The system will match this name to ANY client in the system regardless of who their coordinator is and display all saved information.

With InfoAnywhere you can host many kinds of forms on your website to collect new client or volunteer information. Upon approval, that information will be added directly to InfoAnywhere to save your staff time re-typing referral information.

All activities within InfoAnywhere are logged, and full audit-trail reporting is available within InfoAnywhere to ensure confidentiality of client information. All changes are automatically logged as a case note, whether it be something as small as an address change, to closing a clients case file.  Details about who made the change and when are also stored.

In the event  where a staff member is entering an event or a note for a client belonging to another coordinator, that coordinator will be automatically dispatched an email with the details of the note made.  This ensures that all case coordinators are always up-to-date on what is happening with their cases.

There are many individuals involved in the care of a client - family, friends, CCAC case managers, contacts at other organizations, medical providers, spiritual supports, etc. Conveniently track them all in one place. For cases where professional contacts are likely to be found serving more than one client, there is no need to enter their contact information over-and-over again. They can be added to additional clients with just a few clicks.

InfoAnywhere provides free online video training (and associated reporting) for selected features - useful for new hires or re-training of current staff.

Each client profile contains a field that, when filled out, will display prominently each time a client profile is loaded. This is ideal for clients who have allergies, special medical concerns, dementia, or complex relationship dynamics.

For those organizations that are faith based, have chaplains on staff or offer other spiritual programs, a confidential section of the client profile is available to record spiritual needs.

Provides users with the ability to see plenty of summary and statistical information regarding cases, from the past, or current information.   InfoAnywhere generates detailed and meaningful reports suitable for executive directors, boards, staff, fundraisers, HPCO and government. The reports are always kept up to date and change immediately as soon as the information in the system changes.  For more detail, see our "Management Reports" page.

If you are considering InfoAnywhere for your hospice, please contact us. We would be happy to speak to you about the system, answer your questions, show you around and offer you a test account so you can explore and learn yourself. Contact us to schedule a free, no obligation consultation!.