Bereavement Features

InfoAnywhere manages all your incoming referrals, logically guiding intake staff step-by-step in assessing and admitting clients into the organization.

This is the central hub of the system, it stores essential client information such as names, addresses, phone numbers, details about their loss, etc.

Clients are matched with volunteers, the system manages the volunteer caseload and reports on the number of current clients each volunteer is working with to ensure that any single volunteer is not overloaded. InfoAnywhere will even help you match clients with volunteers using our matching tool which contrasts client needs with volunteer skills and availability.

InfoAnywhere records the number of hours that each staff/volunteer spends with each client.  The system records what service they were providing, how they provided it and when they performed it (per MIS requirements).  InfoAnywhere even prompts coordinators with a list of volunteer names and phone numbers which need to be contacted in order to collect the previous months hours. Volunteers can even enter their own hours!.

Each client is either marked as "referred", "assessed", "active", or "closed".  This helps coordinators to always understand what needs to be done with their clients.  The system uses this information to generate lists showing only the appropriate clients, to create reminders and to group them for reporting purposes.

Provides users with the ability to see plenty of summary and statistical information regarding cases, from the past, or current information.   InfoAnywhere generates detailed and meaningful reports suitable for executive directors, boards, staff, fundraisers, HPCO and government. The reports are always kept up to date and change immediately as soon as the information in the system changes. 
InfoAnywhere also has reports that compare your organization's statistics to those of the "average" hospice, so you have a great opportunity to recognize where your staff excel, and where opportunities for improvement exist. For hospices in Ontario, in addition to the creation of reports specifically for HPCO, we also facilitate the direct transfer of these stats to HPCO. For more detail, see our "Management Reports" page.

Due to the fact that InfoAnywhere is a web-based system, stored in our "secure-cloud" infrastructure, it can be safely accessed by any authorized user at any time, from any computer, tablet or mobile phone, anywhere in the world.  This makes it very convenient to work from the office during the day, and home in the evenings without worrying about transporting paperwork.  This is also useful for those unexpected days where weather, illness or family responsibilities prevent staff from making it into the office.

InfoAnywhere features some of the most popular client assessment tools available. Tools that you are probably using already, and scoring by hand are scored and graphed automatically by InfoAnywhere. Self-scoring published tools such as the BRAT, ESAS, or Nu-DESC combine with InfoAnywhere's HPCO, Spiritual, Family, and more to give you the ultimate toolset for high quality and efficient client care.

InfoAnywhere supports the addition of customized assessment forms. Your organization can add forms of any kind to InfoAnywhere. We give you the ability to designate them as either optional or required, as well, they can be triggered for review after a specific time period since last review has passed.

Assessments entered into InfoAnywhere are not simply static information - many of them include scoring mechanisms which generate an overall score. From a client's profile, with a single click, a popup will appear showing you the most recent entry for a given assessment, or, if it has a score, a graph can be displayed showing you how they have been doing over time.

Records client "case note" information, along with who entered it and when. The system upon request can display a chronological listing of case notes which can be searched for keywords.

Our convenient calendar functionality will keep everyone organized. Coordinators can create events or shifts from within InfoAnywhere to generate all sorts of activity calendars. For shifts that have fewer participating volunteers than required, InfoAnywhere gives volunteers the ability to pick up shifts directly online!.

Our donation functionality lets you record donations, including taking payments with your payment processor, or record pledges which will become donations on a set schedule, or record charitable events. You may generate consolidated tax receipts for these gifts yearly, or on the spot. Robust reporting allows you to view donations by account, by campaign, by tribute, or an overall status and health of your donations for a given time period. Customizable letters and email templates allow you to thank your donors with custom content, including signatures and your organization's logo. Tagging of donors allows you to quickly and easily choose any kind of tag and apply it to your donors, so you can easily organize and search for them.

Including information about the volunteers training qualifications, availability to work, and in which capacities they are willing to volunteer.

Volunteers who provide service either direct to clients, or administratively for the organization can be recorded and their time logged.

Stay organized, maintain accountability, and prevent required activities from falling through the cracks. Reminder lists are created automatically for clients in the intake process and at various other points in the service cycle and are shown to the most appropriate staff members.

Client information is recalled simply by entering the last name of the client.  The system will match this name to ANY client in the system regardless of who their coordinator is and display all saved information.

Our dashboard displays an overview of all of the items which need to be attended to in your organization, including reminders, events, clients who have not completed their intake process, active clients who have not had recent activity, overdue equipment or book loans, and more.

With InfoAnywhere you can host many kinds of forms on your website to collect new client or volunteer information. Upon approval, that information will be added directly to InfoAnywhere to save your staff time re-typing referral information.

All activities within InfoAnywhere are logged, and full audit-trail reporting is available within InfoAnywhere to ensure confidentiality of client information. All changes are automatically logged as a case note, whether it be something as small as an address change, to closing a clients case file.  Details about who made the change and when are also stored.

In the event  where a staff member is entering an event or a note for a client belonging to another coordinator, that coordinator will be automatically dispatched an email with the details of the note made.  This ensures that all case coordinators are always up-to-date on what is happening with their cases.

There are many individuals involved in the care of a client - family, friends, CCAC case managers, contacts at other organizations, medical providers, spiritual supports, etc. Conveniently track them all in one place. For cases where professional contacts are likely to be found serving more than one client, there is no need to enter their contact information over-and-over again. They can be added to additional clients with just a few clicks.

InfoAnywhere provides free online video training (and associated reporting) for selected features - useful for new hires or re-training of current staff.

Each client profile contains fields that, when filled out, will display prominently on various pages throughout InfoAnywhere. This is ideal for clients who have critical allergies, special medical concerns, dementia, or complex relationship dynamics.

For those organizations that are faith based, have chaplains on staff or offer other spiritual programs, a confidential section of the client profile is available to record spiritual needs.

Our powerful custom report tool allows your organization to create lists of clients based on any criteria in their profile. It allows for sorting and filtering by any custom criteria you like, and lets you choose any of the fields on the profile to output.

InfoAnywhere facilitates meetings between pairs or groups of clients, volunteers and staff. Convenient for staff to book and for volunteers and clients to use - no software is required to be installed, and works on any computer, tablet or phone with a cameras. Even helps staff to record service hours with just a few clicks based on the meeting duration.

Instead of staff using their personal mobile phones for confidential work conversations, texts can be sent directly from their computers within InfoAnywhere -- whereas to clients, it appears as a regular text-messaging conversation. Complete text messaging history with clients, volunteers and contacts is stored within InfoAnywhere for confidentiality, and accountability. With this feature, no more confidential text conversations will be stored on staff mobile phones.

InfoAnywhere can fax notes, prescriptions, death notices or many other types of documents to various kinds of contacts within the system.

At no extra cost, InfoAnywhere assigns a local phone number that your organization can use to receive faxes. Faxes are received digitally on your computer within the InfoAnywhere system. Referrals are easy to key in using a fax as a source document as the fax can be shown on the same screen as the referral form.

InfoAnywhere can send emails on your behalf directly to various contacts. For bulk mailings, InfoAnywhere gives you the ability to export lists for imports into your marketing automation system.

If you are considering InfoAnywhere for your hospice, please contact us. We would be happy to speak to you about the system, answer your questions, show you around and offer you a test account so you can explore and learn yourself. Contact us to schedule a free, no obligation consultation!.