Given the recent interest from hospices across the province to begin providing their own outreach programs, InfoAnywhere has already been modified to support this method of service delivery. Like InfoAnywhere for community hospices, InfoAnywhere for outreach hospices was created specifically to serve outreach hospices. This system was designed to be the central repository of information for all clients being served by your outreach hospice.
Having been developed with guidance from Stedman Hospice, one of the first outreach hospices in Ontario, allows InfoAnywhere to not only be an information management system but to provide insight and easy adoption of the proven-working best-practices of this established Ontario outreach hospice (and continues to be modified based on the input from new Outreach hospices as they use the system). For new outreach teams, this means that you will not have to “reinvent the wheel” when it comes to figuring out what data to track and how to process your operations. For existing outreach teams, you will have a chance to reconsider why you do things the way you do them based on the way that other organizations work. Not only will InfoAnywhere improve the productivity and accuracy of your staff, but it creates a consistent way of service tracking and reporting for all residential hospices across the province.
The InfoAnywhere outreach module includes all of the features that are noted for the volunteer-visiting system (security, sharing, case notes, mailing lists, reporting, auditing, etc. - please see the community hospice page) but, specifically for outreach care, it includes the following features:
Accessible From Anywhere
InfoAnywhere is web-based, meaning staff can access/enter all their information from the office, home, the car, or even the client’s home.
Makes Intake Easier
InfoAnywhere manages all your incoming referrals, logically guiding intake staff step-by-step in assessing and admitting clients into the organization.
Records Client Information
This is the central hub of the system, it stores essential client information such as names, addresses, phone numbers, diagnosis details, next of kin information, etc.
Tracks Staff Hours And/or Service Sessions
InfoAnywhere tracks how many hours & sessions of service each client is provided with. Urgency and type of service is tracked, providing our reports with the data they need to truly reflect the quantity and value of services your organization provides.
Manages Care Plans
Maintains the clients care plans, organized using the eight domains of care. Care plans can have an unlimited number of entries per client. Care plan change history is available along with the date, time and name of the user that made the change.
Prescriptions may be entered by either physicians or front-line staff. To avoid transcription errors, entries made by non-physicians are subject to our dual e-signature verification which requires another user to verify the transcription.
Ability for doctors to enter their orders, quickly and easily, from home or office.
Pain Management Using PPS And PPI
Assists staff in understanding a client's pain status and history by graphing historical PPS (palliative pain scale) Scores and Calculates PPI (palliative performance indicator).
Manages Care To Family Members
InfoAnywhere manages and tracks care and services provided to the friends and family of clients. This helps the automatically generated reporting more accurately show how many lives your organization has improved.
Provides Real-Time Reporting
Provides users with the ability to see plenty of summary and statistical information regarding cases, from the past, or current information. InfoAnywhere generates detailed and meaningful reports suitable for executive directors, boards, staff, fundraisers, HPCO and government. The reports are always kept up to date and change immediately as soon as the information in the system changes. InfoAnywhere also has reports that compare your organization's statistics to those of the "average" hospice, so you have a great opportunity to recognize where your staff excel, and where opportunities for improvement exist. For hospices in Ontario, in addition to the creation of reports specifically for HPCO, we also facilitate the direct transfer of these stats to HPCO. For more detail, see our "Management Reports" page.
InfoAnywhere Provides A Flexible And Convenient Working Environment
Due to the fact that InfoAnywhere is a web-based system, stored in our "secure-cloud" infrastructure, it can be safely accessed by any authorized user at any time, from any computer, tablet or mobile phone, anywhere in the world. This makes it very convenient to work from the office during the day, and home in the evenings without worrying about transporting paperwork. This is also useful for those unexpected days where weather, illness or family responsibilities prevent staff from making it into the office.
Industry Standard Assessment Tools
InfoAnywhere features some of the most popular client assessment tools available. Tools that you are probably using already, and scoring by hand are scored and graphed automatically by InfoAnywhere. Self-scoring published tools such as the BRAT, ESAS, or Nu-DESC combine with InfoAnywhere's HPCO, Spiritual, Family, and more to give you the ultimate toolset for high quality and efficient client care.
Create Your Own Assessment Tools
InfoAnywhere supports the addition of customized assessment forms. Your organization can add forms of any kind to InfoAnywhere. We give you the ability to designate them as either optional or required, as well, they can be triggered for review after a specific time period since last review has passed.
Assessment Results At Your Fingertips
Assessments entered into InfoAnywhere are not simply static information - many of them include scoring mechanisms which generate an overall score. From a client's profile, with a single click, a popup will appear showing you the most recent entry for a given assessment, or, if it has a score, a graph can be displayed showing you how they have been doing over time.
Manages Case Notes
Records client "case note" information, along with who entered it and when. The system upon request can display a chronological listing of case notes which can be searched for keywords.
Manages Your Organization / Volunteer Activities
Our convenient calendar functionality will keep everyone organized. Coordinators can create events or shifts from within InfoAnywhere to generate all sorts of activity calendars. For shifts that have fewer participating volunteers than required, InfoAnywhere gives volunteers the ability to pick up shifts directly online!.
Our donation functionality lets you record donations, including taking payments with your payment processor, or record pledges which will become donations on a set schedule, or record charitable events. You may generate consolidated tax receipts for these gifts yearly, or on the spot. Robust reporting allows you to view donations by account, by campaign, by tribute, or an overall status and health of your donations for a given time period. Customizable letters and email templates allow you to thank your donors with custom content, including signatures and your organization's logo. Tagging of donors allows you to quickly and easily choose any kind of tag and apply it to your donors, so you can easily organize and search for them.
Stores Volunteer Information
Including information about the volunteers training qualifications, availability to work, and in which capacities they are willing to volunteer.
Volunteers who provide service either direct to clients, or administratively for the organization can be recorded and their time logged.
Stay organized, maintain accountability, and prevent required activities from falling through the cracks. Reminder lists are created automatically for clients in the intake process and at various other points in the service cycle and are shown to the most appropriate staff members.
Full Video Conferencing Platform
InfoAnywhere facilitates meetings between pairs or groups of clients, volunteers and staff. Convenient for staff to book and for volunteers and clients to use - no software is required to be installed, and works on any computer, tablet or phone with a cameras. Even helps staff to record service hours with just a few clicks based on the meeting duration.
Have A Text Messaging Conversation Right From Your Computer
Instead of staff using their personal mobile phones for confidential work conversations, texts can be sent directly from their computers within InfoAnywhere -- whereas to clients, it appears as a regular text-messaging conversation. Complete text messaging history with clients, volunteers and contacts is stored within InfoAnywhere for confidentiality, and accountability. With this feature, no more confidential text conversations will be stored on staff mobile phones.
Send Faxes Without Printing
InfoAnywhere can fax notes, prescriptions, death notices or many other types of documents to various kinds of contacts within the system.
Receive Faxes Without A Phone Line And Fax Machine
At no extra cost, InfoAnywhere assigns a local phone number that your organization can use to receive faxes. Faxes are received digitally on your computer within the InfoAnywhere system. Referrals are easy to key in using a fax as a source document as the fax can be shown on the same screen as the referral form.
Send Emails Directly From InfoAnywhere
InfoAnywhere can send emails on your behalf directly to various contacts. For bulk mailings, InfoAnywhere gives you the ability to export lists for imports into your marketing automation system.
Provides Fast Access To Information
Client information is recalled simply by entering the last name of the client. The system will match this name to ANY client in the system regardless of who their coordinator is and display all saved information.
Dashboard Provides Overview Of Your Organization
Our dashboard displays an overview of all of the items which need to be attended to in your organization, including reminders, events, clients who have not completed their intake process, active clients who have not had recent activity, overdue equipment or book loans, and more.
Accept Client Referrals And Volunteer Applications On Your Website
With InfoAnywhere you can host many kinds of forms on your website to collect new client or volunteer information. Upon approval, that information will be added directly to InfoAnywhere to save your staff time re-typing referral information.
Logs All User Activity & Changes
All activities within InfoAnywhere are logged, and full audit-trail reporting is available within InfoAnywhere to ensure confidentiality of client information. All changes are automatically logged as a case note, whether it be something as small as an address change, to closing a clients case file. Details about who made the change and when are also stored.
Keeps All Relevant Parties Informed
In the event where a staff member is entering an event or a note for a client belonging to another coordinator, that coordinator will be automatically dispatched an email with the details of the note made. This ensures that all case coordinators are always up-to-date on what is happening with their cases.
Manages Contacts Related To Client Care
There are many individuals involved in the care of a client - family, friends, CCAC case managers, contacts at other organizations, medical providers, spiritual supports, etc. Conveniently track them all in one place. For cases where professional contacts are likely to be found serving more than one client, there is no need to enter their contact information over-and-over again. They can be added to additional clients with just a few clicks.
Online Video Training
InfoAnywhere provides free online video training (and associated reporting) for selected features - useful for new hires or re-training of current staff.
Priority Notes And Allergy Alerts
Each client profile contains fields that, when filled out, will display prominently on various pages throughout InfoAnywhere. This is ideal for clients who have critical allergies, special medical concerns, dementia, or complex relationship dynamics.
For those organizations that are faith based, have chaplains on staff or offer other spiritual programs, a confidential section of the client profile is available to record spiritual needs.
Provides Real-Time Reporting
Provides users with the ability to see plenty of summary and statistical information regarding cases, from the past, or current information. InfoAnywhere generates detailed and meaningful reports suitable for executive directors, boards, staff, fundraisers, HPCO and government. The reports are always kept up to date and change immediately as soon as the information in the system changes. For more detail, see our "Management Reports" page.
Custom, Ad-Hoc Reporting
Our powerful custom report tool allows your organization to create lists of clients based on any criteria in their profile. It allows for sorting and filtering by any custom criteria you like, and lets you choose any of the fields on the profile to output.
If you are considering InfoAnywhere for your outreach hospice, please contact us using the contact information below. We would be happy to speak to you about the system, answer your questions, show you around and offer you a test account so you can explore and learn yourself.
InfoAnywhere Does All This And Much More
If you are considering InfoAnywhere for your hospice, please contact us. We would be happy to speak to you about the system, answer your questions, show you around and offer you a test account so you can explore and learn yourself. Contact us to schedule a free, no obligation consultation!.
Thousands of happy users!
Just see what these users have to say about how InfoAnywhere has improved their role and organizations.
"Award Winning Innovation"
"Proud Recipient of The Second Annual David Chilton Memorial Award Recognizing Leadership and Innovation in the Hospice Palliative Care Movement for the development of Hospice InfoAnywhere"
David Chilton Memorial Award
Recognizing Innovation for Hospice
"I love it ... I am a true fan"
"Thank you so much for making it! It is so clear, intuitive, relevant and the training videos are great! I previously had used [a competitive product] and this is just so much better in every single way!"
"WOW!!! What a great system"
"We are very impressed with the system as a whole and are getting used to finding our way around. The dashboard is great as a launch pad and the staff think it’s great how little paperwork they seem to be doing (writing as well as re-stocking forms) Everyone is cautiously optimistic that in a few weeks, they’ll be old pros. WOW!!! What a great system you have created. I and the trees (paper) thank you! Oh ya-and patient safety."
St. Joseph's Hospice London
"Attention to detail"
"I'm accustomed (in the past) to dealing with huge software developers, whose attention to detail and willingness to give flexibility to the client in terms of fields, labeling, process etc is simply not as responsive as you are."
Oak Ridges Hospice
"So comprehensive and thoughtful"
"I just wanted to congratulate you on your amazing library of instructional videos. You have done a great job - they are so informative and helpful! Thank you for creating these great references. You have done great work in the development of this software - so comprehensive and thoughtful."
Oak Ridges Hospice
"Your software will help to create our process infrastructure"
"You have so obviously paid attention to the needs and process flows of hospices, it really shows. For us in particular, when we don't have any previously established procedures, I dare say that your software will help to create our process infrastructure!."
Oak Ridges Hospice
"Enabled us to open the Hospice"
"I appreciate all your support, patience and assistance with regards to InfoAnywhere for the Hospice and enabled us to open the Hospice on 2 November as scheduled."
Yee Hong Hospice
"The best database system for hospices"
"I truly believe it is, by far, the best database system available for hospices. I have been following its development from the beginning and am thoroughly impressed with its capabilities."