We understand that issues happen, and InfoAnywhere technicians are available to help when things go wrong. Our support options are below.
Online Support Forums
InfoAnywhere features a forum where users can search through previous technical support questions, messages from staff, or to ask their own question. Usually, you will find someone has already asked the question that you are wondering about, so your answer will be immediately available. If it's not, posting on the forum is FREE and answers are usually provided by the next business day.
Private Support By Email
We prefer for all questions to be asked in the forum so other users can benefit from the question and answers. If you have a matter that you would like to discuss privately, email support is available. Email support is delivered at no charge for brief questions, and emails are usually answered the next business day.
Phone support is available during regular business hours on our support line. Fees are never charged if the issue lies within the InfoAnywhere code or infrastructure.
After hours emergency support is available 24/7 using the telephone number found within your InfoAnywhere profile. There is a after hours surcharge for this service as outlined in InfoAnywhere. Fees are never charged if the issue is urgent and the issue lies within the InfoAnywhere code or infrastructure.
Online Video Training
If the nature of the support request is a "How do I..." type of question, or related to general familiarization with the program, our online video options may be of assistance.
On Site / Online Recurrent Training
Staff turnover, new organizational needs, establishment of best practices, consistency across staff, new feature tutorials ... all these situations are great candidates for an organization-wide recurrent training. InfoAnywhere staff can come to your organization to re-train your entire staff, or we can join you in a teleconference/screen sharing virtually for a few hours to do a QnA session or offer tips.
InfoAnywhere Does All This And Much More
If you are considering InfoAnywhere for your hospice, please contact us. We would be happy to speak to you about the system, answer your questions, show you around and offer you a test account so you can explore and learn yourself. Contact us to schedule a free, no obligation consultation!.
Thousands of happy users!
Just see what these users have to say about how InfoAnywhere has improved their role and organizations.
"Enabled us to open the Hospice"
"I appreciate all your support, patience and assistance with regards to InfoAnywhere for the Hospice and enabled us to open the Hospice on 2 November as scheduled."
Yee Hong Hospice
"So comprehensive and thoughtful"
"I just wanted to congratulate you on your amazing library of instructional videos. You have done a great job - they are so informative and helpful! Thank you for creating these great references. You have done great work in the development of this software - so comprehensive and thoughtful."
Oak Ridges Hospice
"I love it ... I am a true fan"
"Thank you so much for making it! It is so clear, intuitive, relevant and the training videos are great! I previously had used [a competitive product] and this is just so much better in every single way!"
"Award Winning Innovation"
"Proud Recipient of The Second Annual David Chilton Memorial Award Recognizing Leadership and Innovation in the Hospice Palliative Care Movement for the development of Hospice InfoAnywhere"
David Chilton Memorial Award
Recognizing Innovation for Hospice
"The best database system for hospices"
"I truly believe it is, by far, the best database system available for hospices. I have been following its development from the beginning and am thoroughly impressed with its capabilities."
"Your software will help to create our process infrastructure"
"You have so obviously paid attention to the needs and process flows of hospices, it really shows. For us in particular, when we don't have any previously established procedures, I dare say that your software will help to create our process infrastructure!."
Oak Ridges Hospice
"Attention to detail"
"I'm accustomed (in the past) to dealing with huge software developers, whose attention to detail and willingness to give flexibility to the client in terms of fields, labeling, process etc is simply not as responsive as you are."
Oak Ridges Hospice
"WOW!!! What a great system"
"We are very impressed with the system as a whole and are getting used to finding our way around. The dashboard is great as a launch pad and the staff think it’s great how little paperwork they seem to be doing (writing as well as re-stocking forms) Everyone is cautiously optimistic that in a few weeks, they’ll be old pros. WOW!!! What a great system you have created. I and the trees (paper) thank you! Oh ya-and patient safety."