Support Options

InfoAnywhere features a forum where users can search through previous technical support questions, messages from staff, or to ask their own question. Usually, you will find someone has already asked the question that you are wondering about, so your answer will be immediately available. If it's not, posting on the forum is FREE and answers are usually provided by the next business day.

We prefer for all questions to be asked in the forum so other users can benefit from the question and answers. If you have a matter that you would like to discuss privately, email support is available. Email support is delivered at no charge for brief questions, and emails are usually answered the next business day.

After hours emergency support is available 24/7 using the telephone number found within your InfoAnywhere profile. There is a after hours surcharge for this service as outlined in InfoAnywhere. Fees are never charged if the issue is urgent and the issue lies within the InfoAnywhere code or infrastructure.

If the nature of the support request is a "How do I..." type of question, or related to general familiarization with the program, our online video options may be of assistance.

Staff turnover, new organizational needs, establishment of best practices, consistency across staff, new feature tutorials ... all these situations are great candidates for an organization-wide recurrent training. InfoAnywhere staff can come to your organization to re-train your entire staff, or we can join you in a teleconference/screen sharing virtually for a few hours to do a QnA session or offer tips.