We understand that issues happen, and InfoAnywhere technicians are available to help when things go wrong. Our support options are below.
Online Support Forums
InfoAnywhere features a forum where users can search through previous technical support questions, messages from staff, or to ask their own question. Usually, you will find someone has already asked the question that you are wondering about, so your answer will be immediately available. If it's not, posting on the forum is FREE and answers are usually provided by the next business day.
Private Support By Email
We prefer for all questions to be asked in the forum so other users can benefit from the question and answers. If you have a matter that you would like to discuss privately, email support is available. Email support is delivered at no charge for brief questions, and emails are usually answered the next business day.
Phone support is available during regular business hours on our support line. Fees are never charged if the issue lies within the InfoAnywhere code or infrastructure.
After hours emergency support is available 24/7 using the telephone number found within your InfoAnywhere profile. There is a after hours surcharge for this service as outlined in InfoAnywhere. Fees are never charged if the issue is urgent and the issue lies within the InfoAnywhere code or infrastructure.
Online Video Training
If the nature of the support request is a "How do I..." type of question, or related to general familiarization with the program, our online video options may be of assistance.
On Site / Online Recurrent Training
Staff turnover, new organizational needs, establishment of best practices, consistency across staff, new feature tutorials ... all these situations are great candidates for an organization-wide recurrent training. InfoAnywhere staff can come to your organization to re-train your entire staff, or we can join you in a teleconference/screen sharing virtually for a few hours to do a QnA session or offer tips.
InfoAnywhere Does All This And Much More
If you are considering InfoAnywhere for your hospice, please contact us. We would be happy to speak to you about the system, answer your questions, show you around and offer you a test account so you can explore and learn yourself. Contact us to schedule a free, no obligation consultation!.
Thousands of satisfied users!
Just see what these users have to say about how InfoAnywhere has improved their role and organizations.
"The best database system available for hospices"
"I truly believe it is, by far, the best database system available for hospices. I have been following its development from the beginning and am thoroughly impressed with its capabilities ... more"
"Award Winning Innovation"
"Proud Recipient of The Second Annual David Chilton Memorial Award Recognizing Leadership and Innovation in the Hospice Palliative Care Movement for the development of Hospice InfoAnywhere"